ESTABLISHING AND DISCONTINUING SERVICE

Establishing Water Service
The City of Carlsbad requires at least 24 hours notice for service turn-on. To determine whether your property is located within these districts, please view the Water and Sewer District maps. If you contact us on the same day that you want your service turned on, there will be a $20.00 charge assessed on your next bill. If you call on holidays, on weekends, or after 5:00 p.m. on weekdays to have your water turned on the same day, a charge of $60.00 must be paid to the City on the following working day.

Discontinuing Service
By accepting service, you are subject to all rules and regulations of the City, and are responsible for all charges incurred on the monthly bill until you notify the City to discontinue service. Charges will accrue until you contact the City to discontinue service. The City requires at least 24 hours notice to discontinue service.

Continuity of Service (landlords only)
The City of Carlsbad offers a Continuity of Service fee option of $10.00 (in lieu of the $25.00 setup fee) for landlords who wish to retain water service to rental properties during periods of vacancy. This option is only for City of Carlsbad landlords who receive water service from City of Carlsbad Water District. To sign up for this service. please complete a Continuity of Service Agreement Form and return it to the Finance Department, P.O. Box 9009, Carlsbad CA 92018-9009. Contact the billing department at (760) 602-2420 for more information.