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News Updates

“Water Safety” Solicitor Warning

City officials are reminding residents to use caution when approached by solicitors offering to test their home’s water safety, even if they claim to represent a water district or the city. 

According to the City of Carlsbad Police Department, residents should not feel pressured to commit to services offered by solicitors, whether by phone or in person. Always check first to ensure the company is legitimate. Also be wary of anyone claiming to be a representative of the city or the water district. 

  1. Get the person’s name, company name and phone number.

  2. Then, call the water district, gas company, electric company or whomever they imply they represent directly using the phone number from your bill or their website. 

  3. Verify that the company is doing work in your area and the name and number of the person that called. 

  4. Then, and only if it is legitimate, call the person back to make the appointment.  Make the appointment for a time when someone can be at home with you. There is safety in numbers.

  5. Never leave the person alone or unattended in your home. 

  6. Check your bill for advance notices of work in your area. Check the company’s website for postings about work in your area.

  7. Please share this information with your friends, neighbors and family. 

To verify if someone is representing the Carlsbad Municipal Water District, call 760-439-2722. If you feel there is an immediate safety threat, call 9-1-1. 

If it is an outside company offering to provide services in your home, thoroughly check out the company before making an appointment. If you are interested in this type of service,  do your own research and choose a company based on your research.

“Contractors sometimes scare residents by claiming their water is not safe and then ask to come into their homes to test it,” said Carlsbad Municipal Water District Utility Manager Richard Williamson. 

According to Williamson, the Carlsbad Municipal Water District publishes an annual water quality report with detailed information about the safety of the drinking water supply, compiled according to strict standards issued by the U.S. Environmental Protection Agency. The water district is currently in compliance with all water monitoring requirements and water quality standards. 

For more information about preventing crime, call the City of Carlsbad Police Department Crime Prevention Office at 760-931-2105.

The Carlsbad Municipal Water District, a subsidiary of the City of Carlsbad, serves about 85 percent of the city. South and southeastern portions of the city are served by the Vallecitos Water District and the Olivenhain Municipal Water District

August 5, 2016