In July of this year, library staff began receiving reports of slow Internet speeds across our three Carlsbad library facilities. A series of interim measures were quickly implemented as a first step toward addressing the unanticipated high demand for bandwidth. These measures included upgrading and replacing some of our equipment with faster components and implementing limits on connection speed for users streaming online content.
Earlier this month, the city completed the first phase of a significant project to improve Internet response time in our Libraries. Library-supplied workstations were moved to a new high speed fiber-optic network that resulted in immediate and marked improvements to Internet download speeds.
The next step is to improve internet speed for patron-supplied wireless devices such as laptops and smartphones. This will be accomplished by installing new equipment and reconfiguring wireless Internet traffic to travel on the newly implemented high speed fiber-optic network. We anticipate that the work on the wireless network will be completed in early 2017.
Library workstations are also being configured to default to the Chrome browser, which is proving to offer a more stable and responsive experience than Internet Explorer 11 for most library applications. This migration will be completed by the end of the year – Internet Explorer will continue to be offered as an option for patrons who prefer that tool. Again, we apologize for any inconvenience and appreciate your patience as we work toward our goal of improving technology in the city libraries.