CABLE TV
Beginning January 1, 2007, state law AB 2987 became effective, which transfers the responsibility for issuance of cable franchises from the City to the California Public Utilities Commission. This law, known as the Digital Infrastructure Video Competition Act of 2006, provides for competition by allowing multiple carriers to operate in a jurisdiction, and imposes statewide customer service standards that are monitored by the local jurisdictions.
To learn more about DIVCA, visit
http://www.cpuc.ca.gov/static/hottopics/2telco/videofranchising.htm
Installation
As a result of the changes in state law, there are currently 2 video service providers in Carlsbad (formerly known as cable companies) that provide service.
Time Warner Communications
To schedule an appointment for installation of cable TV service from Time Warner, contact their customer service office 24-hours a day, 7 days a week at (760) 707-1000.
For questions or concerns regarding your cable TV service or cable TV bill, please contact Time Warner's customer service center at (760) 707-1000.
For general information on Time Warner, visit their website at www.timewarnercable.com/SanDiego/. For specific details on the local system in Carlsbad including channel lineups in Carlsbad, visit www.timewarnercable.com/SanDiego/.
AT&T
In some areas of Carlsbad, a digital television service called U-Verse is available. Visit https://uverse1.att.com/ to determine if the service is offered in your area.
Service and Billing Questions
Complaints
Contact your video service provider first to try to resolve the problem.
If you have contacted your video service provider, and the issue or concern raised was not resolved, you may call the City of Carlsbad at (760) 434-2820. You may also Contact Us | Cable TV Liaison.
We will provide you with information, and attempt to resolve your complaint. However, in many cases, the issues are related to phone, internet and other areas where the City's ability to resolve your issue is limited. To contact the public agencies that regulate these utilities:
Phone Service Complaints
The city does not regulate phone service. This utility is regulated by the California Public Utilities Commission. To register a complaint about telephone service, http://www.cpuc.ca.gov.
Internet/Broadband Complaints
The City does not regulate internet service providers. To register a complaint about this service, visit http://www.fcc.gov