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After The Fire FAQs

 

Answers to commonly asked questions following a fire.

women at fountainWhere can fire victims get emotional support?

After a fire, fire victims may experience an emotional reaction to the event. Sometimes these emotions become troublesome and interfere with school, work and social life.  If they do, professional assistance is necessary. An employer and/or health insurance carrier may provide coverage for counseling services. Another option is the Trauma Intervention Program available to North County residents. To request a counselor, please call 760-931-2104.

How can emergency housing be located?

If property is not suitable to live in, find a suitable place to stay while the property is being restored.  Check an insurance policy or ask an agent about living expenses.  If not insured, contact the American Red Cross at 760-757-5403 or the Salvation Army at 619-231-6000 for shelter assistance.

lady with dogWhere is help available for pets?

Inhaled smoke can be very damaging to a pet's health. If a pet is exposed to smoke or has any physical injuries, consult a veterinarian or the North County Humane Society for guidance. Carlsbad has several veterinarians; some are available 24 hours a day for emergency. If a pet is lost during the incident, contact North County Animal Control at 760-438-2312 for assistance.

Healthy but displaced pets may be temporarily placed in a board and care facilities in and around Carlsbad.  Refer to the yellow pages under "Animal Kennels" for a listing board and care facilities. The North County Humane Society can also be used as a resource for boarding, however please check with the North County Humane Society for boarding availability and limitation.  

What if a vehicle is damaged?

If a vehicle is damaged in a structure fire, contact the homeowner's insurance agent and vehicle insurance agent. The automobile insurance company is responsible for damage to vehicles.

If a vehicle is insured, check the policy or ask an agent about auto rental coverage. Refer to “automobile renting & leasing" in the phone book yellow pages.  There are several agencies in and around the City of Carlsbad. Some agencies will even deliver the rental vehicle.  

If the automobile is not insured , the North County Transit District 760- 722-6283 is available for mass transit.

How can valuables be protected or replaced?

If cash or documents are burned, handle with extreme care and as little as possible while attempting to salvage as much as possible. Encase each sheet of currency in a plastic bag and take it to a bank for directions regarding replacement. If the property is left unsecured, be sure to remove all valuables, identification, medications, and legal documents.

How should perishables be handled?

Any medications, food, and/or beverages exposed to smoke or heat should not be consumed. As heat can alter a medication's strength, check with a doctor prior to taking them. Food inside a refrigerator or freezer may be salvageable. A good rule is, 

"If in doubt, throw it out."

If insured, add damaged food to the damaged inventory form. Discarded food may be covered in homeowner policies.

 

Contact Information

Emergencies call 9-1-1

Fire Department
Prevention
firemail@carlsbadca.gov

760-602-4665
760-602-8561 fax

1635 Faraday Center
Carlsbad, CA 92008-7314

General Information

Fire Prevention Office
Business hours
Monday - Friday
8 a.m. - 5 p.m.