Refund Policy
When the department cancels a fee-supported program, participants or payees shall be eligible for a full refund. Beginning on the second class date, no refunds or credits will be given.
When registrants request a refund prior to the second scheduled class or by a trip deadline date and they have paid their registration by check or cash, refunds will be granted minus a cancellation check processing fee of $20, and the prorated fee for the first class. If Visa or MasterCard was used to pay the registration fee, the refund will be granted minus the prorated fee for the first class.
If registrants prefer to have a credit to avoid the cancellation check processing fee, a credit will be issued regardless of method of payment. The credit is good for 12 months from date of issue, and may be used for any Parks & Recreation Department program. After 12 months, any unused credits will be written off. Once a credit is issued, it cannot be exchanged for a refund. Registrants can consider donating their refund to the Opportunity Grants program.
If registrants fail to attend a program after it begins, they are not entitled to a refund. There are NO CASH REFUNDS. All refunds will be mailed approximately two to three weeks after a request for refund is received.
Please note: Some programs may have specialized refund policies. Please check with staff to verify specific policies.
Class schedules, fees, instructors, policies and procedures are subject to change. If class minimums are not reached within 72 hours of the class start date, classes are subject to cancellation.
For drop-in and mail-in registration, please use the registration form. For those who are unable to register as requested, the department will contact them for an alternative. Checks will be returned to those who are unable to choose an alternative.
If an opening occurs in a class the department will offer the class to the first Carlsbad resident on the waitlist. A message will be left with applicants that an opening is available. Applicants will have 24 hours to respond before the next person on the waiting list is called. Priority will be given to Carlsbad residents. If a class will be starting within a week, the department will call down the waitlist and the first person to respond will be enrolled in the class. The department appreciates the patience and understanding of applicants with this process.