Call 9-1-1 in an emergency. An emergency is defined as any situation in which there is an immediate threat to life or property and immediate action or assistance is needed.

Examples of when to call 9-1-1

• Someone may be having a medical emergency.
• Someone is breaking into a home.
• There is a fire in a neighbor's garage.

What to say when calling 9-1-1

• Immediately state the problem such as, "There is an accident on the corner of State Street and Grand Avenue."
• After stating the problem, listen carefully and answer the questions the dispatcher asks.
• Answering the questions DOES NOT slow the response of the emergency vehicles; this assists the emergency personnel in determining the best equipment and knowledge to best serve the involved parties.

Non emergencies

• Some situations may warrant the services of the police department but do not require IMMEDIATE action to protect property or life.
• In these cases, the business line of the Police Department communications center should be called at 760-931-2197.
• It is important to use the business line in non-emergencies so that the 9-1-1 phone lines remain available for emergencies.

When to call the Dispatch Center 760-931-2197

• A vehicle has been stolen.  
• To report threatening or harrassing phone calls.  
• To file a traffic collision report.