Call 9-1-1 in an emergency. An emergency is defined as any situation in which there is an immediate threat to life or property and immediate action or assistance is needed.
Examples of when to call 9-1-1
- Someone may be having a medical emergency.
- Someone is breaking into a home.
- There is a fire in a neighbor's garage.
What to say when calling 9-1-1
- Immediately state the problem such as, "There is an accident on the corner of State Street and Grand Avenue."
- After stating the problem, listen carefully and answer the questions the dispatcher asks.
- Answering the questions DOES NOT slow the response of the emergency vehicles; this assists the emergency personnel in determining the best equipment and knowledge to best serve the involved parties.
- Some situations may warrant the services of the police department but do not require IMMEDIATE action to protect property or life.
- In these cases, the business line of the Police Department communications center should be called at 760-931-2197.
- It is important to use the business line in non-emergencies so that the 9-1-1 phone lines remain available for emergencies.
When to call the Dispatch Center 760-931-2197
- A vehicle has been stolen.
- To report threatening or harrassing phone calls.
- To file a traffic collision report.