Communication Operator Elizabeth Butler
Elizabeth started her employment with the Carlsbad Police Department in April of 2004. Elizabeth was an entry level trainee who immediately showed an aptitude for dispatching and successfully completed training in record time. She quickly proved to be a conscientious, dedicated, and poised dispatcher who possessed the ability to remain calm, composed, and “in control” even in the most stressful situations. Elizabeth routinely receives “exceeds standards” evaluations.
Police communicators are often the first line of response when people call for help. Elizabeth’s genuine concern and desire to help others is of immeasurable value to the citizens of Carlsbad. She is the “calm in the storm” voice that helps reassure hysterical callers and at the same time elicits important information that starts the appropriate response by public safety.
Elizabeth has earned the trust and respect of her fellow dispatchers and police officers. Elizabeth is recognized as a “go to” person by her coworkers not only because of her extensive knowledge, but because of her helpful and friendly attitude.
During this past year, Elizabeth has received two Chief’s Commendations for her performance. The first commendation was for her teamwork when her shift handled several high priority incidents in a short time span. The second commendation was for her work on primary radio during an incident that involved other county agencies in the pursuit of a suspect from the “Chubby Bandit” bank robberies. Elizabeth’s ability to calmly control radio traffic, monitor all units, patch radio frequencies, and document all activity earned her praise not only from her own agency but during a county wide LEAN meeting.
In addition to her outstanding dispatching skills, Elizabeth recognizes the importance of teamwork and being engaged at work. Her excellent work ethic means she works overtime to cover shifts and volunteers for several ancillary assignments and duties. Elizabeth has been a SWAT dispatcher since 2005 and has participated in planned operations as well as several SWAT call outs. Elizabeth is an exceptional trainer for new dispatchers and views training as an opportunity to “create our partners of tomorrow”. Additional collateral duties Elizabeth has volunteered for include updating the radio alias base, learning CAD reformatter information, working several special event details, and being part of the training manual revision team. Elizabeth also serves as the non-sworn representative on the Carlsbad Police Officer’s Association Board.
Elizabeth is worthy of being recognized as Civilian Employee of the Year based upon her high standard of work performance, contributions to the city and the department, and her longstanding commitment to public safety communication.