The Carlsbad Police Department is committed to addressing all public safety concerns as part of its dedication to delivering exceptional service to our community. You can help maintain that high level of service by knowing which number to call when you need police assistance.
As a rule of thumb, use the non-emergency line, 442-339-2197, for incidents that aren’t dangerous or life threatening.
The line is staffed 24-hours a day by the same dispatchers who answer 911 calls, so rest assured the phone will be picked up. Here are some reasons to call the non-emergency line:
- Reporting a past crime (theft, vandalism, fraud, etc.)
- Noise complaints (loud music or parties)
- Non-violent disputes or neighbor issues
- Minor traffic accidents without injuries
- Parking complaints
- Welfare checks on someone who is not in immediate danger
It’s also important to note that if you’re out of town and need to reach Carlsbad Police for an emergency back home, you’d need to call the non-emergency line, as 911 will route you to dispatchers in your current location.
When it comes to 911, call in situations like these:
- Crimes in progress (assault, robbery, burglary, etc.)
- Fires or explosions
- Medical emergencies (chest pain, severe bleeding, difficulty breathing, etc.)
- Car accidents with injuries or major road hazards
- Suspicious activity that may pose a threat
- Any other life-threatening situation
A big thanks to City of Carlsbad dispatchers and all first responders for watching out for our community.
