The City of Carlsbad is upgrading the payment system used for recreation activities, programs and facility rentals.  

The update is expected to take place Monday, Aug. 3, 2026. Most customers will not notice a change or need to take any action.  

However, any payment information saved to your account will need to be re-entered, including cards used for automatic payments. Updating your payment information will help avoid a possible interruption in service. 

What to expect 

• The new system includes enhanced security features and will allow you to use tap-to-pay and Apple Pay when making payments in person.  

• If you pay as you go or do not have saved payment information in your account, no action is needed.  

Who should update their account 

Please update your payment information after Aug. 3 if you: 

• Have a saved credit card in your account 

• Use auto-billing for a membership or program 

• Want to save a card for future recreation payments 

How to update your payment information 

Starting Aug. 3, follow these steps: 

1. Sign-in to your account

2. Under account settings, select “Manage Payment Accounts”

3. If you have a previous card stored on file, you can remove it by clicking the red “X” on the right side of the screen

4. Add a new card by selecting the green “Add Card on File” button 

Questions? We’re here to help. 

If you have any questions about the change or would like assistance, please contact us at parksandrec@carlsbadca.gov or 442-339-2826.