If you have questions, concerns or feedback about any of the city’s efforts or programs related to homelessness, please contact Chris Shilling, Homeless Services Manager, at chris.shilling@carlsbadca.gov or 442-339-2284.

If you need assistance with housing or other services or have concerns about homelessness in your neighborhood, please contact:

• Homeless Outreach Team at 442-339-2249
• policehot@carlsbadca.gov
• Homeless Outreach Resource Guide
• Servicios de Apoyo

If you are reporting a crime or suspicious activity in progress, please call 911 or for non-emergency police assistance, call 442-339-2197.

You can use the Carlsbad Connects app to report an issue in your neighborhood that needs to be addressed, including abandoned property or concerns about people living unsheltered or in a vehicle. 

Download the Carlsbad Connects app to submit a report, and staff will provide assistance or address the issue as quickly as possible.

Sometimes general crime issues are attributed to homelessness when the crimes might actually not be perpetrated by members of the homeless population. The Police Department is aware of and actively working to address resident concerns about crime and other neighborhood quality of life issues. Please let them know of any suspicious activity you notice so they can follow up. The non-emergency number is 442-339-2197. Call 9-1-1 for emergencies.

The Police Department Crime Prevention Unit's goal is to reduce the threat of crime and increase the quality of life through research, program development and public education. Personalized programs are created to meet the unique needs of the City of Carlsbad’s residents, children, businesses, seniors, crime victims, tourists and others. Below are a few crime prevention and neighborhood safety resources.

• Personal safety
• Home security
Vehicle security

San Diego County Homeless Management Information System Notice of Privacy Practices