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Request a Report

Copies of medical records and most incident reports are only available through the Fire Department and are not available through the billing company. Accordingly, the Fire Department is not the custodian for billing records and does not fulfill these requests.

If you have any questions, please contact Fire Administration 760-931-2141.

Billing Records

For incidents dated before June 1, 2007 or after June 1, 2015, please contact:

Wittman Enterprises
800-906-6552
 www.chartswap.com

For incidents dated after June 1, 2007 to May 31, 2015, please contact:

Nexus Healthcare Solutions
Jacob Van Cleve, Director of Operations
 760-439-6581 ext. 240

Emergency Medical Services (EMS) Reports

EMS (medical) reports are HIPAA protected and can only be released to the patient. There is a processing time of up to 14 days. We typically do not mail, fax or electronically send copies of medical records. You will be notified when the report is ready for pick up.

Photo identification is required at the time of pick up. A signed release statement will be required if records are to be given to a person other than the patient (i.e. spouse, attorney, or insurance company).

If the patient is a minor, the parent must show proof of custody along with photo identification. If the patient is deceased, the requestor must have durable power of attorney for medical, along with photo identification.

Please submit a completed medical record request form with payment to:

City of Carlsbad
Fire Administration
Attn: Records
2560 Orion Way
Carlsbad, CA 92010

The fee for EMS reports is $15, cash or check only (payable to City of Carlsbad).

Incident Reports

Fire Incident reports are public records and can be requested by the general public. There is a processing time of up to 14 days. You will be notified when the report is ready. Reports can be picked-up or mailed only. We do not fax or electronically send copies of incident reports.

Please submit a completed incident request form with payment to:

City of Carlsbad
Fire Administration
Attn: Records
2560 Orion Way
Carlsbad, CA 92010

The fee for incident reports is $10, cash or check only (payable to the City of Carlsbad).