• Email
  • Print

Homeless Response

The City of Carlsbad understands that the COVID-19 emergency is having a significant effect on our community. Please visit our COVID-19 resources and relief page for more information on where to get help.

We are committed to addressing the problem of homelessness in our community and have devoted significant resources toward this goal. Learn about our homeless response plan and additional homelessness programs and initiatives approved by the City Council in April 2021.

Need help?

If you have questions, concerns or feedback about any of the city’s efforts or programs related to homelessness, please contact:

Holly Nelson, Senior Homeless Program Manager 

If you need assistance with housing or other services or have concerns about homelessness in your neighborhood, please contact:”

Homeless Outreach Team at 760-931-2249 
Homeless Outreach Team Service Request

If you are reporting a crime or suspicious activity in progress, please call 911 or for non-emergency police assistance, call 760-931-2197.

Quick links

Meet our team
Resources (mental health, crisis, housing, substance abuse)
Commonly asked questions
COVID-19 information,  hand washing station map and hand washing station flier 
What's being done learn about the homeless response plan
See the Homeless Response Plan implementation status as of 12-31-20
Background about homelessness in Carlsbad 
Results and data tracking  
Affordable housing program 
Get involved 
Windsor Pointe housing project

Learn More

Virtual office hours
Join members of Carlsbad’s homeless outreach team for a conversation about homelessness issues. Community members will have a chance to share their ideas and concerns and brainstorm ways to get more involved in the issue. Office hours will resume in June 2021.


Regional Task Force on the Homeless Home - Regional Task Force on the Homeless (rtfhsd.org)

National Alliance to End Homelessness  Home - National Alliance to End Homelessness 
United States Interagency Council on Homelessness United States Interagency Council on Homelessness (USICH) 
National Health Care for the Homeless Council Frequently Asked Questions | National Health Care for the Homeless Council (nhchc.org) 

Homeless in San Diego Listen — Homeless in San Diego: Real People, Real Stories

Books recommended by our Homeless Response Plan manager 

In the Midst of Plenty: Homelessness and What to Do About It By Marybeth Shinn and Jill Khadduri 
Evicted: Poverty and Profit in the American City by Matthew Desmond 
Mad in America: Bad Science, Bad Medicine, and the Enduring Mistreatment of the Mentally Ill by Robert Whitaker 
The Book on Ending Homelessness by Iain De Jong 

Sign up for updates

Want to stay updated on homeless response efforts and information? Sign up for the Homeless Response list to receive email updates.

Contact us

Holly Nelson, Senior Homeless Program Manager